de111 Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern the relationship between de111 ("de111", "we", "us", "our") and you ("you", "your", "the player", "the user") in respect of your access to and use of the de111 online betting and casino platform, including all associated services, products, features, tools, and content made available through the de111 website and any de111-branded mobile interface.

By registering an account on de111, depositing funds, placing a bet, playing a casino game, or otherwise accessing the platform in any manner, you confirm that you have read these Terms in full, that you understand them , and that you agree to be bound by them without reservation. If you do not accept these Terms in their entirety, you must immediately cease using the de111 platform and close your account if one has already been created.

de111 operates under an offshore gaming licence. The platform is made available as an international service and is intended for use by adults aged 21 years and above. It is your sole responsibility to verify that accessing and using an online betting and casino platform of this nature is lawful in your jurisdiction before registering an account.

These Terms are supplemented by additional policies published on de111, including the Privacy Policy and the Responsible Gaming Policy. In the event of any conflict between these Terms and any supplementary policy, these Terms shall prevail unless otherwise expressly stated.

2. Eligibility and Age Verification

Use of the de111 platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. de111 enforces a minimum age of 21 and will not knowingly allow any person below this age to register, deposit, or participate in any betting or gaming activity on the platform.
• You are accessing the platform as an individual, in your own name, and for your own personal use only. Using de111 on behalf of a third party is prohibited.
• You are not an employee, contractor, affiliate, agent, or close family member of de111 or any of its affiliated companies, payment providers, or game suppliers, unless explicitly authorised in writing.
• You have not previously been excluded or banned from de111 or had a de111 account closed for breach of these Terms.

Age Verification Process

de111 conducts age and identity verification as part of its Know Your Customer ("KYC") procedures. You may be required to submit a valid government-issued photo ID (such as a National Identity Card, passport, or driver's licence), proof of address, and proof of payment method ownership at any point during your use of the platform — including at registration, before processing your first withdrawal, or at any time that de111 reasonably deems verification necessary.

Failure to complete verification within the timeframe requested by de111 may result in the suspension of your account and the withholding of pending withdrawals until verification is satisfactorily completed. de111 reserves the right to close any account where verification cannot be completed or where submitted documents are found to be fraudulent, altered, or otherwise unsatisfactory.

Any winnings generated by a player who is subsequently found to be under the age of 21 at the time of play will be void and forfeited. de111 will return the net deposits of an underage player after deducting any bonus funds credited to the account, subject to its obligations under applicable law.

3. Account Registration and Management

Registration Requirements

To access the full range of de111 services, you must register a personal account. During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, email address, and preferred payment method details. You must keep this information updated at all times. Providing false, incomplete, or misleading information at registration is a material breach of these Terms.

One Account Per Person

Each individual may hold only one registered account on de111 at any given time. If de111 identifies that you hold or have held more than one account — whether simultaneously or consecutively — de111 reserves the right to close all accounts beyond the first, void any bets or casino play conducted through duplicate accounts, and recover any bonuses, winnings, or promotional credits associated with those accounts.

Account Currency

de111 accounts for Bangladesh-based players are denominated in Bangladeshi Taka (৳ / BDT). All account balances, deposits, withdrawals, bet stakes, and winnings are displayed and processed in BDT. de111 does not currently support multi-currency accounts for Bangladesh-registered players.

Account Inactivity

An account is considered inactive if no login, deposit, withdrawal, or wagering activity has been recorded for a continuous period of 12 months. de111 reserves the right to apply a monthly inactivity fee to dormant accounts, subject to prior notification to the account holder at the email address registered on file. The inactivity fee will not reduce any account balance below zero. Accounts with a zero balance after the inactivity period may be closed without further notice.

4. Deposits, Withdrawals, and Payments

Accepted Payment Methods

de111 currently accepts the following payment methods for Bangladesh-based players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, and BRAC Bank. Additional payment methods may be added or removed from time to time. de111 does not accept cash deposits under any circumstances.

Deposit Conditions

All deposits must be made from a payment account or instrument registered in your own name. Third-party deposits — where the source of funds belongs to a person other than the registered de111 account holder — are strictly prohibited. de111 reserves the right to reverse any deposit identified as originating from a third party and to suspend the associated account pending investigation.

The minimum deposit amount is ৳200. Maximum deposit limits are set per transaction and per day and may vary depending on the payment method selected. de111 does not charge deposit processing fees, though your payment provider may apply its own charges.

Withdrawal Conditions

Withdrawals will only be processed to the same payment method used to make the most recent deposit, unless de111 expressly agrees otherwise in writing. This policy exists to prevent money laundering and to protect the integrity of our players' funds.

Before any withdrawal is processed, de111 may require completion of full KYC verification. Withdrawals will not be processed where a player's account has any pending verification requirements, any active bonus with outstanding wagering requirements, or any open dispute or investigation.

de111 aims to process approved withdrawals within 24 hours for bKash, Nagad, and Rocket. Bank transfer withdrawals may take up to 3 business days. Processing times are targets and not guarantees; de111 accepts no liability for delays caused by third-party payment providers.

Currency and Exchange

All transactions on de111 for Bangladesh players are processed in Bangladeshi Taka (BDT). de111 does not apply any currency conversion fee to BDT transactions. Players are responsible for any fees imposed by their own banks or mobile financial service providers.

5. Betting and Gaming Rules

General Betting Rules

All bets placed on de111 are subject to the specific betting rules applicable to the sport, event, or game in question, as published on the de111 platform at the time the bet is placed. These rules form part of these Terms by reference. In the event of any ambiguity, de111's interpretation of the applicable rules shall be final.

de111 reserves the right to void any bet placed on an event where a clear and demonstrable pricing error has occurred. de111 further reserves the right to limit the maximum stake accepted per bet, per market, or per player, at its sole discretion and without prior notice.

Cricket Betting

Cricket betting on de111 covers Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC ODI World Cup, bilateral Test and ODI series featuring the Bangladesh Tigers, and other domestic and international cricket competitions. All cricket betting is subject to the de111 Cricket Betting Rules published in the Sports section of the platform. Live in-play bets are accepted subject to the availability of live data feeds; de111 accepts no liability for delays in live data that may affect in-play bet acceptance or settlement.

Casino and Live Casino Games

Casino games available on de111 — including slots, live dealer tables, and crash games — are provided by licensed third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe, among others. Each game is governed by the rules of the specific game provider. de111 displays independently verified RTP (Return to Player) figures for all listed games. Game outcomes are determined by certified Random Number Generator (RNG) technology and are not subject to manipulation by de111 or by any player.

Bet Settlement

Bets are settled as soon as the relevant result is officially confirmed. In the event of a dispute regarding bet settlement, the decision of de111's trading team shall be final, subject to the formal complaints process described in Section 14 of these Terms. Incorrectly settled bets that have already been paid out will be corrected and funds recovered from the account balance.

6. Bonuses and Promotions

de111 offers bonuses and promotional incentives to both new and existing players from time to time. All bonuses are subject to the specific terms and conditions of the relevant promotion, which will be published alongside the promotion. The following general conditions apply to all de111 bonuses unless explicitly stated otherwise in the promotion-specific terms:

• Bonus funds are credited to a separate bonus balance and may not be withdrawn until all applicable wagering requirements have been satisfied in full.
• Wagering requirements must be completed within the validity period specified for each bonus. Bonus funds remaining unplayed at the expiry of the validity period will be forfeited without compensation.
• de111 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that such change does not affect bonuses already credited and actively being wagered.
• Bonuses may only be claimed once per player, per household, per IP address, and per device, unless the promotion terms expressly state otherwise.
• de111 reserves the right to void any bonus and any winnings derived from that bonus where it has reasonable grounds to believe the bonus was claimed through fraudulent means, through the use of multiple accounts, or in breach of these Terms.
• Bonuses are not transferable between accounts and have no cash value outside of the de111 platform.

7. Account Security and Fraud Prevention

You are solely responsible for maintaining the security and confidentiality of your de111 username and password. You must not share your login credentials with any other person. de111 strongly recommends enabling two-factor authentication (2FA) on your account, which is available free of charge to all registered players.

If you suspect that your account has been accessed by an unauthorised party, or if you believe your login credentials have been compromised, you must notify de111's support team immediately via live chat. de111 will take reasonable steps to secure your account following such notification, but accepts no liability for losses that occurred before notification was received.

de111 employs automated fraud detection systems to monitor account activity for signs of suspicious behaviour including, but not limited to, unusual login locations, abnormal betting patterns, rapid sequential withdrawals, and coordination between multiple accounts. Accounts flagged by these systems may be temporarily restricted pending manual review. de111 is not obligated to disclose the specific triggers of any fraud detection review.

8. Responsible Gaming

de111 is committed to promoting responsible gaming across its entire player base. We provide the following responsible gaming tools to all registered players, accessible directly from the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit caps. Once set, limits take effect immediately and cannot be increased for a cooling-off period of 24 hours.
• Loss Limits: Set maximum net loss thresholds per day, week, or month.
• Session Time Reminders: Receive alerts after a specified duration of continuous play to encourage breaks.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (minimum 24 hours, maximum 6 weeks).
• Self-Exclusion: Permanently exclude yourself from de111 for a minimum period of 6 months. Self-exclusion requests are irreversible for the duration of the exclusion period.

de111 is strictly for players aged 21 years and above. If you feel that gambling is having a negative impact on your finances, relationships, or wellbeing, we urge you to use these tools immediately and to seek support from a qualified gambling support organisation. For detailed guidance, please visit our Responsible Gaming page.

9. Prohibited Conduct

The following activities are strictly prohibited on de111 and constitute a material breach of these Terms:

• Registering or attempting to register while under the age of 21.
• Providing false, fraudulent, or misleading information at registration or during KYC verification.
• Creating or operating more than one de111 account.
• Using de111 for any form of money laundering, or depositing funds derived from illegal activity.
• Participating in or facilitating any form of match-fixing, spot-fixing, or insider betting in relation to sporting events listed on de111.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, interact with the platform, or gain an unfair advantage over other players or over de111.
• Engaging in collusion with other players, whether to defraud de111 or to manipulate the outcome of any casino game or bet.
• Abusing bonuses through the systematic use of multiple accounts, coordinated wagering, or any other method designed to exploit promotional offers in a manner inconsistent with normal player behaviour.
• Attempting to hack, reverse-engineer, interfere with, or disrupt the de111 platform, its servers, its databases, or any connected third-party systems.
• Harassing, threatening, or abusing de111 staff or other players through any communication channel.

de111 reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, to void all associated bets and casino play, and to withhold or recover any funds linked to such conduct. Where prohibited conduct constitutes a criminal offence, de111 will report the matter to the relevant authorities.

10. Intellectual Property

All content, design, software, trademarks, logos, graphics, text, data, and other materials published on or made available through the de111 platform are the exclusive property of de111 or its licensed partners and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the de111 platform solely for personal entertainment purposes in accordance with these Terms.

You must not reproduce, copy, distribute, publish, reverse-engineer, decompile, or create derivative works based on any de111 content without express prior written authorisation from de111. Any unauthorised use of de111 intellectual property may result in the immediate closure of your account and may expose you to civil or criminal liability.

11. Limitation of Liability

To the maximum extent permitted by applicable law, de111's total aggregate liability to you arising out of or in connection with your use of the platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made to your de111 account in the 12-month period immediately preceding the event giving rise to the claim.

de111 shall not be liable for any indirect, consequential, incidental, special, or punitive losses or damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of winnings arising from platform downtime, technical errors, payment processing delays, or any event outside de111's reasonable control.

de111 does not guarantee the uninterrupted, error-free, or virus-free operation of the platform. Scheduled and emergency maintenance may cause temporary service interruption. de111 will endeavour to notify players of scheduled maintenance in advance where practicable, but is not obligated to do so for emergency maintenance.

12. Termination and Suspension

de111 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, where it has reasonable grounds to believe that a breach of these Terms has occurred or is suspected, where continued operation of the account poses a risk to the integrity of the platform, or where required to do so by applicable law or regulatory obligation.

You may close your de111 account at any time by submitting a written request to de111's support team via live chat. Account closure requests will be processed within 5 business days. Any verified balance remaining in your account at the time of closure will be returned to you via your registered payment method, subject to the completion of any outstanding KYC verification and the satisfaction of any applicable wagering requirements on active bonus funds.

Upon termination of your account for any reason, your right to access the de111 platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including provisions relating to intellectual property, fraud, prohibited conduct, and limitation of liability — shall continue to apply after termination.

13. Changes to These Terms

de111 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, de111 will notify registered players by email to the address on file and will publish the updated Terms on this page with a revised effective date. Your continued use of the de111 platform following notification of updated Terms constitutes your acceptance of the revised Terms.

If you do not agree with any amendment to these Terms, you must stop using de111 and close your account before the revised Terms take effect. de111 recommends that you review this page periodically to remain informed of the current Terms.

14. Contact and Complaints

If you have a question, concern, or complaint relating to these Terms or your de111 account, please contact our support team in the first instance via the live chat feature available on the de111 platform. Our support team is available 24 hours a day, 7 days a week.

Formal written complaints may be submitted by email to: [email protected] (plain text — not a clickable link). Please include your registered username, a clear description of your complaint, and any supporting documentation. de111 aims to acknowledge all formal complaints within 48 hours and to provide a substantive response within 7 business days.

If you are dissatisfied with de111's response to your complaint, you may escalate the matter to the relevant dispute resolution body specified under de111's offshore gaming licence. Details of this body are available on request from the support team.