de111 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how de111 ("de111", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the player", "the user") who access or use the de111 online betting and casino platform, including all associated services, features, and customer communications channels.

This Policy applies to all personal data collected through the de111 website, any de111-branded mobile interface, email correspondence, live chat support interactions, and any other means by which you communicate or transact with de111. It covers players based in Bangladesh and any other jurisdiction from which de111 accepts registrations.

de111 takes its obligations with respect to personal data seriously. We are committed to processing personal data lawfully, fairly, and transparently. We collect only what we need, we protect it rigorously, and we do not use it for purposes beyond those described in this Policy. By registering an account on de111, you acknowledge that you have read and understood this Policy in full.

This Policy may be updated from time to time. When material changes are made, de111 will notify registered players by email and publish the revised Policy on this page with an updated effective date. Your continued use of de111 following notification of an updated Policy constitutes your acceptance of the revised terms.

2. Personal Data We Collect

Identity and Contact Data

When you register an account or contact de111 support, we collect personal data including your full legal name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, comply with our Know Your Customer (KYC) obligations, and communicate with you about your account.

Identity Verification Documents

As part of our KYC process, de111 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address documents (utility bills, bank statements) and proof of payment method ownership. These documents are used solely for verification purposes and are stored securely.

Financial and Transaction Data

de111 collects records of all deposits, withdrawals, and betting and gaming transactions conducted through your account. This includes deposit amounts, withdrawal amounts, payment method references (such as your bKash or Nagad mobile number), transaction timestamps, and transaction status records. We do not store complete payment card numbers or full mobile banking PINs.

Technical and Usage Data

When you access de111, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, session duration, pages visited, and clickstream data. This data is used to maintain platform security, detect fraud, improve user experience, and generate aggregated analytics.

Communications Data

de111 retains records of communications between you and our support team, including live chat transcripts, email correspondence, and any complaints or feedback submitted through official de111 channels. These records are used to resolve disputes, improve customer service quality, and comply with our legal obligations.

3. How We Collect Your Data

de111 collects personal data through the following primary means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, submitting a support request, or participating in a promotion.
• Automated technical collection: Data collected automatically when you visit and interact with the de111 website or mobile interface, including via cookies, web beacons, and server log files.
• Third-party sources: In some cases, de111 may receive personal data about you from third-party sources including identity verification service providers, fraud detection agencies, payment processors (such as bKash, Nagad, Rocket, and banking partners), and game providers, where such sharing is permitted by applicable law and necessary for a legitimate purpose.

4. How We Use Your Personal Data

de111 uses your personal data for the following purposes:

• To create and manage your de111 account and verify your identity and age (minimum 21 years).
• To process deposits, withdrawals, and bet settlements in Bangladeshi Taka (BDT).
• To comply with our KYC, anti-money laundering (AML), and responsible gaming obligations.
• To detect, investigate, and prevent fraud, money laundering, match-fixing, and other prohibited activities.
• To provide customer support and resolve account disputes.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about de111 offers, bonuses, and new features, where you have not opted out of such communications.
• To personalise your de111 experience based on your betting history and platform usage patterns.
• To monitor platform usage and generate aggregated, anonymised analytics to improve our services.
• To comply with any applicable legal obligation, regulatory requirement, or court order.

de111 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for that processing.

5. Legal Basis for Processing

de111 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity in question:

• Contract performance: Processing that is necessary for the performance of the contract between you and de111 — including account creation, deposit and withdrawal processing, and bet settlement.
• Legal obligation: Processing that de111 is required to carry out to comply with applicable law, including KYC verification, AML monitoring, and record-keeping requirements under our offshore gaming licence.
• Legitimate interests: Processing carried out for de111's legitimate business interests, including fraud prevention, platform security, customer service improvement, and responsible gaming monitoring, provided that such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for the sending of direct marketing communications. You may withdraw your consent at any time by contacting our support team.

6. Sharing Your Personal Data

de111 does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following circumstances and only to the extent necessary for the specified purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment service providers require transaction data to process your deposits and withdrawals. These providers process your data under their own privacy policies and are independently responsible for their data handling practices.
• Identity verification providers: Third-party KYC and identity verification services that assist de111 in verifying player identities and detecting fraudulent or underage account registrations.
• Game providers: Licensed game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive the minimum data necessary to deliver their games through the de111 platform, such as a pseudonymous player identifier and session data.
• Fraud and AML services: Third-party fraud detection and anti-money laundering screening services that help de111 identify and prevent prohibited activities on the platform.
• Regulatory and law enforcement authorities: de111 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, legal process, or regulatory obligation.
• Business transfers: In the event that de111 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this Policy.

All third-party service providers engaged by de111 are required to process your personal data only on de111's instructions and subject to appropriate confidentiality and data security obligations.

7. Payment Data and Financial Information

de111 takes the security of financial data with particular seriousness. All payment transactions on the de111 platform are processed via SSL-encrypted connections. de111 does not store complete mobile banking PINs, complete payment card numbers, or online banking passwords.

Payment method references — such as the mobile number associated with your bKash or Nagad account, or your bank account number — are stored securely and used solely to process deposits and withdrawals to and from your de111 account. These references are also used to verify that withdrawals are returned to the same payment method used for deposits, in accordance with our anti-money laundering obligations.

Transaction records — including amounts, dates, payment method references, and transaction statuses — are retained for a minimum of five years from the date of the transaction, in compliance with our offshore gaming licence obligations and applicable financial record-keeping requirements.

8. Cookies and Tracking Technologies

de111 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the de111 website. The following categories of cookies are used on de111:

• Strictly necessary cookies: Essential for the operation of the de111 platform, including maintaining your login session, remembering your account preferences, and enabling secure payment processing. These cookies cannot be disabled without significantly affecting platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players interact with the de111 platform — including which pages are visited most frequently, how long sessions last, and where errors occur. This data is used to improve platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and last-visited game categories, so that de111 can provide a more personalised experience on your next visit.
• Fraud prevention cookies: Used by de111's fraud detection systems to identify unusual or suspicious browsing patterns that may indicate fraudulent activity or automated bot traffic.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in and use de111. de111 does not use third-party advertising or behavioural tracking cookies that share your data with external advertising networks.

9. Data Retention

de111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our offshore gaming licence obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account's active status and for a minimum of five years following account closure, in compliance with AML and KYC record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for a minimum of two years from the date of the last communication, or longer if the communication relates to an unresolved dispute.
• Technical and usage data: Typically retained in identifiable form for up to 12 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain subscribed to de111 marketing communications, and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, de111 will delete or anonymise it in a secure manner. If deletion is not immediately possible due to technical constraints (for example, data held in backup systems), de111 will isolate the data from further processing until deletion can be completed.

10. Your Data Rights

As a de111 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or at the support email address listed in Section 12.

de111 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case de111 will notify you of the extension and the reasons for it within the initial 30-day period. de111 reserves the right to decline requests that are manifestly unfounded, repetitive, or that conflict with our legal retention obligations.

11. Data Security

de111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption across all de111 web pages and API communications.
• Encrypted storage of sensitive personal data and payment references in our databases.
• Role-based access controls ensuring that de111 staff can only access the personal data necessary for their specific job function.
• Regular security assessments and penetration testing of the de111 platform infrastructure.
• Automated intrusion detection systems that monitor for unauthorised access attempts in real time.
• Multi-factor authentication requirements for de111 internal staff accessing player data systems.
• Regular staff training on data protection, security awareness, and privacy best practices.

While de111 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and interests, de111 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

You also play an important role in keeping your account secure. Please use a strong, unique password for your de111 account, enable two-factor authentication where available, and never share your login credentials with any other person. If you suspect that your account has been compromised, contact de111 support immediately.

12. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how de111 has handled your personal data, please contact our support team in the first instance via the live chat feature available on the de111 platform, which is available 24 hours a day, 7 days a week.

Written privacy enquiries and data rights requests may also be submitted by email to: [email protected] (plain text — not a clickable link). Please include your registered username, a clear description of your request or concern, and any relevant supporting information to help us respond efficiently.

de111 will acknowledge all privacy-related communications within 48 hours and will aim to provide a substantive response within the timeframes described in Section 10 of this Policy. If you are not satisfied with de111's response to a privacy complaint, you may escalate the matter to the relevant data protection or gaming regulatory authority as directed by de111's offshore gaming licence terms.